Terms and Conditions

Deliveries

Items destined for UK addresses are typically dispatched by Royal Mail or Courier. Goods destined for delivery outside the UK are typically dispatched by Royal Mail or DPD. It is not possible to choose exactly which carrier we use for your order, but we will endeavor to accommodate where possible.

The Garlic Farm only dispatch Monday - Thursday, however parcels can be received Monday - Saturday.

Delivery Schedule

1. DPD - Deliver Monday to Friday 7am to 7pm, and Saturday 7am to 2pm.
2. Royal Mail - Some orders may be dispatched using Royal Mail, these may be delivered Monday to Saturday, times may vary dependent on your local Royal Mail service.

IMPORTANT NOTE:
If the recipient/addressee/delivery address refuses delivery of the goods or if you do not respond to the "sorry we missed you" card left by your delivery driver or your parcel is being held at your local collection depot over the amount of days stated by the the courier/Royal Mail policy, your order will be returned to us, the sender. Once your returned order has been received by us, we will refund your order excluding the cost of delivery regardless of whether delivery has been paid on the initial order. If you do require your order to be resent, you will be required to pay the delivery charge again.

Overseas Delivery Schedule

1. Northern Ireland and Republic of Ireland - Temporarily suspended service due to new import/export guidelines. We are looking to reinstate this in the future.
2. Europe - Temporarily suspended service due to new import/export guidelines. We are looking to reinstate this in the future.

IMPORTANT NOTE
  1. The Garlic Farm cannot accept responsibility for the non-delivery of goods outside of the UK.
  2. Delivery lead times are estimated and cannot be guaranteed.
  3. If you require your order by a specific date please state clearly when ordering and we will do our utmost to meet it.
  4. Dispatch lead-time is normally within 3-5 working days of order placement, please allow up to 10 working days for standard UK delivery.
  5. Seed garlic is dispatched from mid-September onwards and the lead time varies during the season.

During busy periods, delays may occur, so please bear with us.

Note: delivery times to British Forces Post Office (BFPO) addresses are dependent on BFPO schedules.

Payment

1. All transactions are in £ sterling. Payments are made via credit or debit cards, subject to authority from the card issuer.
Most major credit / debit cards are accepted. We do not accept American Express as a payment option.

2. When placing your order over the internet, your details are transmitted over a secure network connection SagePay, and we never see your card details, ensuring your personal protection. We do not accept American Express. When paying online, PayPal is also an option.

Refunds Policy

Unfortunately, The Garlic Farm cannot accept any returns of any perishable, food or fresh products purchased from The Garlic Farm. If you would like to return any non-perishable, non-food or nonfresh products you may do so within 14 working days of receiving the goods. Return postage must be paid for by the customer and will not be reimbursed by The Garlic Farm.

Any faulty items must be reported to us within 2 days of receiving your order for our investigations. Claims will not be accepted for damages, shortages or packing errors unless they are reported within 2 working days of receipt of goods.

Cancellations

If for any reason you wish to cancel your order prior to dispatch, please let us know immediately and we will try to accomodate. Please note, once an order has been packed, cancellation is not possible.

Complaints

If you have any complaints about our products, service or any other aspects of our company please do not hesitate to contact us.

If you would like to receive more information regarding our products or have any suggestions, please feel free to contact us.

Privacy

We are committed to protecting your privacy and do not share customers personal details with third parties.
Click here to see our Privacy Policy


The Garlic Lovers' Club

Click here to view The Garlic Lovers' Club terms & conditions


Gift Vouchers

The Garlic Farm Gift Voucher is only redeemable at The Garlic Farm Shop and Restaurant (Newchurch, Isle of Wight, PO36 0NR). This Gift Voucher is not redeemable online or at any other outlet, market stall or show stand. Vouchers come in increments of £10 and are valid for a maximum of 6 months from the date of issue. Any unspent funds will be forfeited and no change will be given. They must be intact and not defaced in any way at time of redemption. We cannot replace Gift Vouchers if they are lost. Purchasing is made through The Garlic Farm Shop or by calling us direclty on 01983 865378. If purchased over the phone, there will be a postage fee.